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Frequently Asked Questions

1. How do I make an appointment?
2. What if I am having a crisis?
3. What if my friend is in crisis?
4. What if I want to talk with someone after business hours, but I don't have a real emergency. It's just that I feel lonely, worried, upset, angry, or can't stop crying?
5. Is there a fee at CAPS?
6. Are there charges for medications?
7. Is the number of sessions limited?
8. What if I need more than 10 counseling sessions?
9. Will my academic records indicate I've been in therapy? Will any of this show on my transcript?
10. Are my counseling sessions confidential?
11. Will my parents find out about my counseling?

1. How do I make an appointment?

Call our office at (631) 632-6720 between 9 am and 5 pm (4 pm during intersession, summer and spring break) or walk in and say you’d like to make a first appointment.  The triage counselor will talk with you briefly about your needs and the options for counseling. Depending on what fits best for you, the next step may be an intake appointment at CAPS, or could be a referral to another service.

2. What if I am having a crisis?

During regular business hours, (M-F, 9-5) call (631) 632-6720, and tell the receptionist you are having a crisis.  She will connect you with the triage counselor who will consult with you about the best plan, which will often be to come to CAPS.  You may also come here on a walk-in basis.

After hours and on weekends, call CAPS After Hours at (631) 632-6720 and press 2 to speak with a counselor.

If you are living on campus, you can also contact your Residence Hall Director or Quad Director, call the University Police at 911 -- or (631) 632-3333 from a cell phone -- or go to the University Hospital Emergency Room. The University Police can transport you to the hospital.  

If you are living off campus, the safest thing to do is to go to the nearest hospital emergency room or call the Police at 911.

3. What if my friend is in a crisis?

Check out our page on How to Help.

In short, during Center hours, (M-F, 9-5) call (631) 632-6720 or walk over and tell the receptionist you need immediate help for a friend.  Our receptionist will connect you with the triage counselor who will consult with you about your concerns and recommend an appropriate plan. 

After hours and on weekends, call CAPS After Hours at (631) 632-6720 and press 2 to speak with a counselor.

If you are living on campus, you can also contact your Residence Hall Director or Quad Director, call the University Police at 911 -- or (631) 632-3333 from a cell phone -- or go to the University Hospital Emergency Room. The University Police can transport you to the hospital.  

If you are living off campus, the safest thing to do is to go to the nearest hospital emergency room or call the Police at 911.

4. What if I want to talk with someone after business hours, but I don’t have a real emergency?  It’s just that I feel lonely, worried, upset, or angry, or can’t stop crying?

Contact CAPS After Hours! Call (631) 632-6720 and press 2 to speak with a professional counselor. 

Students can also seek out a residence hall staff member (on campus) or call (anonymously) the Response Hotline, available 24/7, at (631) 751-7500 for support and consultation. A Response Hotline counselor is also available to "talk" with you online M-F, 3 p.m. to 9 p.m. at http://www.responsehotline.org/hear2help-online/

5. Is there a fee at CAPS? 

NO, there is no fee for our services, including psychiatric services, for students taking 6 or more credits. Students who are not currently enrolled for 6 credits may ask for a consultation for a referral to an outside therapist or psychiatrist.

6. Are there charges for medications?

YES. You may pay for your medication or use your insurance. Please read your insurance policy to learn about your medication coverage.  Many of the prescription medications our psychiatrists prescribe are carried in the Student Health Services pharmacy, with the exception of controlled substances. Prescriptions may also be filled at pharmacies near campus.

7. Is the number of sessions of therapy limited?

We offer brief therapy (10 sessions per academic year).   If longer term therapy is indicated, we will provide referrals to local clinicians who accept your insurance.  Occasionally, when an outside referral is not appropriate or cannot be worked out, we will provide longer term treatment when it is medically necessary.

8. What if I need more than 10 counseling sessions?

There are several options:

  • You and the counselor decide this right away and help arrange a referral to an outside counselor for longer term counseling.  
  • You and your counselor plan to use some individual sessions at CAPS initially and arrange for you to join a therapy group or meditation group at CAPS.
  • You and your counselor use some individual sessions at CAPS to continue to assess your needs and then help you arrange to see an outside therapist.  
  • Occasionally, when an outside referral is not appropriate or cannot be worked out, we will provide longer term treatment as medically indicated.

9. Will my academic records indicate I’ve been in therapy?  Will any of this show on my transcript?

NO. Therapy records, academic records and transcripts are completely separate.  Your legally protected confidentiality prevents disclosure of counseling information to academic offices or personnel.   

10. Are my counseling sessions confidential?

It is important that all students know that their sessions are confidential—strictly between you and your counselor, with other CAPS or Student Health Services staff involved only as needed for consultation.  The only exceptions to confidentiality occur:

  1. If you request, by means of a written, signed release that you want your counselor to reveal information to others who you name, such as to an outside therapist.
  2. When we have a concern about your immediate safety or the safety of another.
  3. In cases involving physical and/or sexual abuse of a child.
  4. Where requested by subpoena or mandated by court order of state/federal law.

11. Will my parents find out about my counseling?

NO. By law, we cannot tell anyone, including a parent, if a student is in counseling except when we have a concern about a student’s safety or the safety of another. When a student is legally a minor (under age 18, unmarried, without children of his/her own, and has not been legally emancipated), informing parents is not automatic and will be discussed with you first.

Other Questions? Call Us.
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