Performance Issues
| Problem | Solution |
| Machine runs slow. |
• Remove rarely used icons from the desktop. • Remove pictures and videos stored on your local hard drive. • Run a quick virus scan. • Open Task Manager for applications and processes. • If none of the above work, submit a work ticket. |
| Need to lock the wireless network. |
• On the bottom-right of your desktop, you can find an icon "Dell WLAN" in the tray. • Find the WolfieNet link by clicking on one of the tabs. If you right-click on WolfieNet you will find the option to lock it. |
| Desktop is very slow when logging on, then freezes when trying to open Lotus Notes or R25. |
• Open the Task Manager. • Check the processes. • Select the process with 100% CPU usage and click on "End Process". • The process could be Spool Process, R25. • Kill the process taking 100% usage. • Issue would then be resolved. |
| Machine beeps. | • Submit a work ticket. |
|
Computer shuts off after a little while; Computer freezes the next morning. |
• Right-click on your desktop, and click on Properties. • Check for the standby time and change it. • Shut down your computer before leaving the office rather than putting it on standby. |
| Periodically, a 2.5-inch magnifying glass appears on the screen. | • Submit a work ticket. |
| Software dialog box pops up every time during computer reboot. | • Submit a work ticket. |
