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Keys and Lockout Policy


As a resident of University Housing, it is your responsibility to carry your key and University ID card at all times. All lockouts will be responded to in a timely manner by the Resident Assistant (RA) on duty or the quad office staff; however, if there is another more critical or serious emergency, the RA on duty or staff member is obligated to respond to that emergency first. From 8:30AM to 5:00PM Monday- Friday all lockouts should go through your respective quad office. Lockouts that occur between 5:00PM to 7:00PM will be addressed by University Police. Between 7:00PM to 8:30AM the next morning or on the weekends an RA is on duty to respond to lockouts and other emergencies. All residents are required to make every effort to regain access into their room/ suite/ apartment by first doing the following:

  1. Knock on the entrance door of your room/suite/ apartment, so that a fellow room/suite/apartment mate can give you access.
  2. If the first option is not available, go to a neighbor or common area phone and contact the RA on duty, Quad Office or University Police.


Lost Keys

Lost, misplaced or stolen keys must be reported to Quad Office immediately. Campus Residences will change the lock or core and new keys will be issued. The responsible resident will be billed for this expense, and new keys will be issued to all room/suite/apartment mates at no charge. All existing keys and cores remain the property of the University and must be returned to an Apartments Office or Quad Office. A temporary key will be issued until the lock change has occurred.

Residence Hall Directors will address excessive lockouts.


Broken Locks and Keys

All broken locks and keys should be reported to your Quad Office during operating hours, or to the RA on duty at other times. If the lock/key is found to be broken either by deliberate action or as a result of negligence, the student responsible will be charged for a replacement lock/key. Otherwise, the lock/key will be replaced at no cost to the residents. For information about damage rates, click here.

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